[dwarehouse]

We’re open Monday – Friday, 8 a.m. – 7:30 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

The delivery charges for orders from your online shop will depend on a variety of factors, including:

  1. Shipping Method: Different carriers and delivery services may have varying rates. For example, services like USPS, UPS, FedEx, or local carriers could offer different price structures.

  2. Order Value: Some shops offer free shipping for orders over a certain amount. You can also set tiered shipping based on order value, such as charging a flat rate or offering free shipping over a certain price threshold.

  3. Shipping Zones: You might charge different rates based on the customer’s location. For example, shipping to local areas might be cheaper than international shipping.

  4. Product Weight and Size: Heavier and bulkier items typically incur higher shipping costs.

  5. Promotions and Discounts: You may also offer promotional shipping rates, like discounts on delivery charges for specific products or certain times of the year (e.g., free shipping during the holiday season).

We accept the following payment methods in our online shop:

  1. Stripe:

    • Stripe allows payments via credit and debit cards, including Visa, MasterCard, American Express, and others. It offers a secure and fast way for customers to make payments directly on the website.
  2. PayPal:

    • PayPal is a popular online payment system that lets customers pay using their PayPal account or credit cards without entering card details for each transaction.

These payment options provide convenience and security for our customers, ensuring a smooth checkout experience.

The delivery time depends on the type of product you order. Typically, delivery takes between 5-10 business days.

Shopping in our online shop is very secure. We take your privacy and security seriously. Here are the measures we take to protect your data:

  1. SSL Encryption: We use SSL (Secure Socket Layer) technology to encrypt all data transmitted between your browser and our website, ensuring that your personal information, such as payment details, is protected.

  2. Secure Payment Methods: We only work with trusted and secure payment gateways like Stripe and PayPal, which use advanced security protocols to keep your payment details safe.

  3. Data Protection: Your personal data is stored securely in compliance with data protection laws and is only used for processing your orders. We do not share your information with third parties without your consent.

You can shop with confidence knowing that your data is protected.

After you place an order, we send the product details to our manufacturer. They will then produce the items and ship them directly to you. You will receive tracking information once your order is on its way.

Yes, you will receive an invoice for your order. Once your order is confirmed, an invoice will be sent to your email address. You can also view and download your invoice from your account on our website.

Once your order is shipped, we will send you an email notification along with the tracking number, so you can easily track the status of your order.

Send us an email